Refund policy

Returns & Refunds Policy (Australia)

This Returns & Refunds Policy applies to all products purchased online from our online store or in-store at any authorised retail location.

1. Returns Overview

We want you to be happy with your purchase.
Our returns policy covers:

  •  Change of mind returns (within the timeframe below and subject to conditions)
  •  Returns for faulty or incorrect items under Australian Consumer Law
  • Refunds and store credits where eligible

2. Change of Mind Returns

If for any reason you are not satisfied with your purchase, you may return eligible items within 30 days of the date of delivery, subject to the conditions below.

To be eligible, items must be:

  • Returned in original condition — unworn, unwashed, unaltered

  • In original packaging with all tags attached

  • Free from makeup, fragrance, and any signs of wear

To start a return, visit our Returns Portal or contact us at customersupport@renecia.com for instructions.
Items returned without prior approval may not be accepted. ( Renecia )

Important conditions:

  • Change of mind returns are available for full-priced items only

  • Sale or discounted items may be treated as Final Sale and not eligible for refunds/store credits

  • Return postage for change of mind returns is at your cost unless otherwise agreed

3. Returns Process

  1. Visit our Returns Portal and follow the prompts to lodge a return request.

  2. Provide: order number, email used for purchase, and proof of purchase

  3. Pack item securely and send to the return address provided once approved

Return Address (example):

4. Australian Consumer Law (ACL) Rights

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a refund, exchange or repair if:

  •  The item has a major failure
  • The item is not of acceptable quality
  • The item does not match the description or sample


5. Faulty, Damaged or Incorrect Items

Please inspect your order upon receipt.
If the item is:

  • Defective or damaged

  • Incorrect

Contact us immediately at customersupport@renecia.com with photos and details, so we can review and resolve the issue promptly.

Where a fault is confirmed, we will cover reasonable return postage.

6. Exchanges

We do not offer direct exchanges due to fast stock turnover. For exchanges, please return the original item (if eligible) and place a new order for the replacement item.

7. Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • Approved refunds are issued to the original payment method

Refunds are usually processed within 10 business days, though your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact customersupport@renecia.com.

8. Other Conditions

  • Proof of purchase is required for all returns

  • Returns from different orders generally must be processed separately

  • We reserve the right to refuse returns that don’t meet criteria