Classcia LV

Shipping · Orders are prepared and dispatched within 4–10 business days via Australia Post. · Delivery timeframes vary depending on your location. · You’ll receive tracking details as soon as your order is on its way. Before You Order · Please ensure your shipping address is entered correctly at checkout. · If a parcel is returned due to an incorrect address, a re‑delivery fee may apply. .

Renecia offers a smooth and straightforward returns experience. Your satisfaction matters to us, and we're here to help if something isn't quite right.

Returns Made Simple

Products can be returned for a refund or store credit within 30 days of delivery.

To begin your return, email customersupport@renecia.com with your order number, and our team will guide you through the process.

Eligibility

We can accept returns when items are:

• Clean, unused, and undamaged
• In their original packaging with all tags attached

All returns will be inspected, and we may refuse a refund or credit if items are not received in their original condition.

Processing Time

Please allow up to 7 business days for your return to be processed once received.

Exclusions

• Sale or clearance items are not eligible for return
• Personalised or monogrammed items cannot be returned for change of mind or incorrect initials (they remain covered under warranty if faulty)

Faulty, Damaged, or Incorrect Items

Please inspect your order upon receipt.

If the item is:

• Defective or damaged
• Incorrect

Contact us immediately at customersupport@renecia.com with photos and details so we can review and resolve the issue promptly.

Where a fault is confirmed, we will cover reasonable return postage.

Exchanges

We do not offer direct exchanges due to fast stock turnover. For exchanges, please return the original item (if eligible) and place a new order for the replacement item.

Return Shipping

Return postage is currently the responsibility of the customer. We recommend using a tracked service, as we are not responsible for lost or undelivered parcels.

Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection
• Approved refunds are issued to the original payment method

Refunds are usually processed within 10 business days, though your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven't received your refund, please contact customersupport@renecia.com.

Australian Consumer Law (ACL) Rights

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a refund, exchange, or repair if:

• The item has a major failure
• The item is not of acceptable quality
• The item does not match the description or sample

Need Assistance?

If you're unsure about anything, our customer support team is here to help:

customersupport@renecia.com